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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Corwin Gal

December 18, 2022

5  out of  5 rating by Corwin Gal
"Wonderful customer service"
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July 25, 2021

5  out of  5 rating by S A
"Not only do they take care of Jake they take care of you"
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Andrew Cox

January 5, 2021

5  out of  5 rating by Andrew Cox
"Great agent!"
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Kathleen Sullivan

December 22, 2020

5  out of  5 rating by Kathleen Sullivan
"Professional, friendly, no pressure"
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Jay Patterson

April 13, 2020

5  out of  5 rating by Jay Patterson
"Everyone here was very nice."
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Bishop Larry Spates

March 11, 2020

5  out of  5 rating by Bishop Larry Spates
"Low prices and quality goods and products"
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Bill Angel

October 31, 2019

5  out of  5 rating by Bill Angel
"Easy to deal with and fast response when in need!!!"
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July 26, 2019

5  out of  5 rating by Gah-ishida
"Haven't ever dealt with Mr. Bugg himself, but the assistant, receptionist?... Very friendly, quick, knowledgeable, and informative on any questions I've had about my account or payments. I feel confident I've chosen a good reliable State Farm representative."
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Melissa Brigance

July 29, 2018

5  out of  5 rating by Melissa Brigance
"Nice people"
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Mike Rose

April 14, 2018

5  out of  5 rating by Mike Rose
"Kevin is an awesome agent!! He will help and assist you and your families insurance needs!"
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Steve and Maria Taylor

December 22, 2017

1  out of  5 rating by Steve and Maria Taylor
"We signed up for car insurance with State Farm through Kevin Bugg. His rate was extremely high but we had, at one point, been with State Farm for over 15 years so when we moved to North Carolina we returned to State Farm. Three weeks after we signed up with Kevin Bugg, we found a dramatically cheaper rate with USAA for the same coverage. So we cancelled our State Farm policy and were told twice by Kevin Bugg's office that we would be refunded the amount of our premium that we had not used. We had paid for an entire month and had only used two weeks. Kevin Bugg himself told us he would send us a pro-rated check if one did not come from State Farm headquarters within a couple of days when I called him. No check came. When I called Kevin Bugg's office I was told that they were keeping my money under a rule called short-rating. Because I cancelled my policy before I kept it for 6 months, they decided to keep $90 of our money just because they could and because a North Carolina policy allows them to. It is flat-out theft. My wife is facing surgery & we needed that money badly especially at Christmas time. But even though Kevin Bugg gave us his word that he would send the money back to us, he hid behind the rule that allows State Farm to keep the money. And while he did not keep the money himself personally, it was he who gave his word that he would pay us only days before he told us we weren't getting our money back. Not once did he or anyone in his office ever tell us of this rule called short-rating when we signed up or when we told him we were canceling our policy. To the contrary, they promised a refund. They did not tell us when we signed up that if we left them before six months passed that we would lose all our money nor did they tell us this when we cancelled our policy at first. When I asked Mr. Bugg why he didn't tell us about short rating, he said he "just doesn't do that." And despite the fact that he should make good on his word to write us a check and despite the fact that he should have told us about this rule but did not, he still would not give us our money nor will State Farm. I will never again do business with State Farm Insurance. Do not insure with Kevin Bugg. He is not a man of his word."